Operations Support Coordinator

Job description

Summary The Operations Support Coordinator (OSC) plays an integral role in operations for Lessen operations. This role will manage a specialized subset of work order volume, ad hoc projects and tasks that are more complex and/ or more sensitive including but not limited to Project WOs, Local Office Priorities and Escalations. This role will be in constant contact with vendors and residents to help relay all essential information and help coordinate appointments between all parties involved. The OSC will also provide feedback to management to ensure constant improvement of the project process. What You'll Do: · Develop and maintain positive relations with vendors, clients/ residents and internal partners as required to ensure superior client satisfaction. · Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats. · Manage real-time inquires while keeping track of and responding to commitments · Act as Project Manager and Vendor liaison as needed. · Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced. · Ensure work orders are thoroughly...