Customer Intake & Dispatch Coordinator

Job description

Benefits: $20 to $27 per hour DOE | Full-time | On-Site SERVPRO is looking for a Customer Intake & Dispatch Coordinator to join our team. In this role, you will help guide customers through the first steps of the restoration process during what can be a stressful time. Your ability to stay calm, organized, and responsive will help set the tone for their entire experience. If you enjoy helping people, staying organized, and being part of a team that steps in when it matters most, this could be a great fit. - 401(k) - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Vision insurance - Wellness resources What You Will Do: · Answer incoming calls, emails, and service requests from customers and partners· Gather and enter accurate job information into internal systems during intake· Schedule and dispatch technicians based on urgency, location, and availability· Prioritize emergency calls and coordinate rapid response when needed· Keep customers informed on scheduling, delays, and next steps· Handle customer questions, concerns, and scheduling conflicts in a professional and empathetic way What We Are Looking For:...