Contact Center Representative - Remote

Job description

The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness. A DAY IN THE LIFE OF A REMOTE CONTACT CENTER REPRESENTATIVE INCLUDE: - Answering member phone calls and providing first-call resolution on various financial issues. - Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals. - Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues. - Accurately processing member transactions over the phone. - Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies. REMOTE CONTACT CENT...