Manager - MSP Service Support

Job description

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary: The On-site MSP Manager of IT Service Support is a critical leadership role responsible for managing the delivery of IT support and managed services for a confidential major enterprise client’s NYC Service Center, as part of a dedicated SHI team. This manager will ensure that all aspects of service delivery meet or exceed the client’s expectations and the contractual Service Level Agreements (SLAs) defined in the Statement of Wo...