Teamlead Customer Service Belgium (m/f/d)

Job description

Company Description At Farmaline , Europe’s leading online pharmacy, our people make the difference. We combine innovation with care to work towards one shared vision: “Until every human has their health.” If you’re looking for a leadership role where you can truly shape service quality, empower teams, and make an impact in an international environment — this might be your next #Redcareer. Job Description: As Customer Service Manager (m/f/d) , you will lead our Dutch- and French-speaking teams and ensure an outstanding customer experience across markets. You combine operational excellence with people leadership and act as a key link between Customer Service and internal stakeholders. This role is ideal for a hands-on leader who thrives in a fast-moving environment and enjoys improving processes while developing people. Your Tasks: - Lead, coach, and develop the NL & FR Customer Service teams. - Take ownership of daily operations, KPIs, and workload management. - Monitor performance and proactively optimize processes and tools. - Ensure smooth cross-site collaboration (Tongeren & Sevenum). - Act as escalation point for complex cases. - Foster a positive, performance-driven, and coll...