Problem Support Manager

Job description

Responsibilities Peraton is seeking and experienced Problem Support Manager to join our team of qualified and diverse individuals. The Problem Support Manager is responsible for managing the full lifecycle of network infrastructure problems within the CBP Network Operations Center environment. This role ensures structured identification, analysis, and resolution of underlying issues impacting service availability and performance. The position serves as the primary coordination point for all Problem Management activities and acts as the contract point of contact for government stakeholders, ensuring alignment with CBP processes and mission requirements. Locations: Onsite in either Ashburn, VA | Springfield, VA | Orlando, FL Day to Day Roles and Responsibilities: - Manage the end to end lifecycle of all network infrastructure problems, including identification, recording, investigation, diagnosis, and closure - Develop and coordinate temporary workarounds to support Incident Management and reduce operational impact - Lead root cause analysis efforts and oversee development of permanent corrective actions for known errors - Perform trend analysis of recurring incidents to proactively...