Implementation Consultant

Job description

Location: Remote Purpose: This role is responsible for the successful onboarding of new customers globally, as allocated. This position will require you to work directly with the clients to assist with data conversion and implementation, provide guidance on best practices, and coordinate with NewBook trainers to ensure pre and post-live support is provided. Key Responsibilities: Onboarding and Service: - Manage the overall setup program for clients, including timelines, milestones, and deliverables. - Serve as the primary point of contact for clients during the implementation process to gather and transition their data onto the company's platform or system. - Address client inquiries, concerns, and requests promptly and professionally. - Maintain a high level of customer satisfaction throughout the setup and implementation phases. - Ensure data integrity and accuracy during the transition process. - Data entry of complex client data. - Collaborate with technical teams to resolve data-related issues. - Offer expertise in interpreting and analyzing custom and complex data sets to provide insights and guidance to clients. - Assist clients in leveraging the product to derive actionable...