Client Service Manager

Job description

Bergen Logistics is a logistics service provider focused on fashion and lifestyle brands. Originally based in the United States, our European division has been continuously growing for the past 5 years. As we are expanding our customer base in the region, we are also looking to grow our team in the Netherlands. The Client Service department is the link between the warehouse and our customers (B2B). Bergen Logistics is an international organization where people of different nationalities work, making English the working language. In this position, you will be part of the Client Service Team, which currently consists of 5 people in the Netherlands, and report to the Sales & Account Manager. Your main work location will be at our new facility in Amsterdam. Duties and Responsibilities: - You maintain contact with customers and contribute to a good customer relationship - You receive customers and/or customs control staff on location - You act as a link between the customer and the Warehouse and, where necessary, look for the right information - You have regular conversations with customers to discuss the logistics processes - You take care of administrative tasks - You take on ad hoc t...