CSR

Job description

Description SUMMARY OF ESSENTIAL FUNCTIONS: The purpose of this job is to expedite orders to cash by reviewing and entering sales orders, responding to customer inquiries in a knowledgeable and timely manner, and maintaining department records and files. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: - Receive, review, and enter sales orders based on customer purchase orders. - Provide information to customers in regard to the delivery, pricing and status of their orders. - Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer. - Compose correspondence on a variety of subjects to respond to customer inquiries, complaints or quotations following procedures and approved practices. - Answer inquiries by telephone, email, or facsimile on a variety of subjects. - Maintain filing records of customer’s purchase orders, along with any documentation regarding the communication of the status and pricing of the orders. - Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship t...