Manager, Customer Success

Job description

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role: We’re looking for a strategic and performance-driven Manager, Customer Success to join our Customer Success team . Reporting to the VP, Customer Experience , you’ll sit at the intersection of people leadership, customer advocacy, and performance, ensuring customers see real value from our platform What You’ll Do: - Be a leader – Directly manage a team of Customer Success Managers, leading by example in utilizing engagement strategies to strengthen customer relationships and creating a culture of accountability when it comes to achieving results, following processes, and delivering high standards of accuracy and efficiency in their work. - Create process improvements – Establish, document, and continuously evolve the Customer Success team’s processes to ensure they are well understood by key stakeholders throughout the organization. - Make data-driven decisions – Lev...