Front Desk - Hotel

Job description

The Lambertville Station Inn, a member of Genesis Hospitality, is seeking for experienced and team-oriented candidates for the full-time Front Desk Agent position. Candidate must be willing to work weekdays, weekends and/or holidays. Essential Functions: - Greets guests, check guests in and out of their rooms. - Ensures that every guest has an enjoyable experience at the hotel. - Answer guest inquires including recommending activities and restaurants. - Maintain safety of guest’s luggage when houseman is not available. - Manage online and phone reservations. - Manage updated records of bookings and payments. - Obtain guests contact details and stay dates. - Process all payments and verify credit card data. - Provide information about hotel, available rooms, rates, amenities, and payment options. - Responds to guests complaints in a professional and timely manner. - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. - Upsell additional facilities and services when appropriate. Job Qualificatio...