Customer Service Rep II

Job description

Overview Replenishment Customer Service Representative: Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report to the Replenishment Manager. This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction. Responsibilities: - Coordinate and schedule dispatch of bulk cement, aggregate and Fly Ash deliveries in alignment with customer orders and plant capacity. - Act as the primary point of contact for customers regarding order status, delivery times, and product availability. - Schedule, Tender, Book and Monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers. - Work closely with carriers’ transport coordinators, and internal/external customers team to ensure smooth logistics and service fulfillment. - Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS). - Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urge...