Dispatch/ SOC operator – Retail Site (Hamilton Area)

Job description

Job Title: Dispatch/SOC Operator Retail Site Job Description Portfolio Focus: - Answering calls from various external and internal sources and assigning them to appropriate departments. - Scheduling, especially ad hoc and last-minute requests. - Afterhours operations. Key Responsibilities: Note: Scheduling tasks vary on day to day and shift to shift basis, but almost equal amount of time is spent on an average. - Monitor CCTV cameras, alarm systems, access control systems, and emergency communication systems. - Respond promptly to alarms, incidents, and emergency situations. - Dispatch security personnel and coordinate incident response activities. - Maintain accurate incident logs, reports, and daily activity records. - Monitor fire panels, intrusion alarms, and building management systems. - Escalate security breaches, suspicious activities, and safety concerns to management or emergency services. - Conduct remote surveillance and investigate unusual activities. - Provide customer service and assistance to staff, visitors, and tenants. - Perform regular system checks to ensure all security equipment is functioning properly. - Communicate effectively with onsite guards, supervisor...