Tier 2 - IT Engineer / Cincinnati
Tech-Keys · Cincinnati, Ohio, US
Description Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headq...
Job description
Description Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment. Responsibilities: - Diagnose and troubleshoot technical issues - Maintain computer systems - Provide remote and onsite support - Maintain documentation of processes, issues, and solutions Requirements: - Proven experience working as a Tier 2 IT engineer for at least 3 years - Excellent customer service and communication skills - Excellent problem solving and analytical skills - Ability to explain technical solutions in a clear and understandable manner - Experience in 365 administration - Networking experience - Experience trouble shooting printers - Experience with Azure - Experience with datto - Degree in Information Technology is a plus - MS - 102 certification is a plus - MD - 102 certification is a plus Expected Outcomes: - Work on 15-20, and resolve 12- 14...