Customer Support Specialist I

Job description

Job Summary: The Customer Support Specialist I is a liaison between a network of customers and manufacturer's representatives (agents) and Southern States resources. Technical aptitude and problem-solving skills are required to diagnose customer issues and help resolve customer’s needs or guide them to someone that can. The primary responsibility is to deliver the customer prompt parts quotes, follow up on outstanding quotations, minor technical, and field support aimed at maximizing customer satisfaction, revenue, and profit goals, for the Company and GSD. They are expected to collaborate with internal teams as necessary making sure customer needs are resolved. Essential Responsibilities: - Support strategic plans, develop business / personal relationships with agents and customers. - Perform bids using pricing strategies. - Sales functions include upselling factory support services as well as field support services. - Provide minor technical advice and counsel to agents and customers as needed. - Process customer orders in Salesforce and the company’s business systems. - Process customer RFIs & RFQs professionally and expeditiously. - Assist in expediting orders as required. - Pr...