Service Manager - San Leandro CA

Job description

About this role Carrier Commercial Services has an opening for an experienced Service Manager for our San Leandro, CA location. The Service Manager will work with a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety. This role will require the Service Manager to be in the field 40% of the time and 60% of the time in the office. Key Responsibilities: - Forecast, monitor, and document financial performance against plan - Coordinate, prioritize and resolve issues encountered by the team. - Optimize the usage of manpower, standard time, equipment and energy to complete open work - Escalate critical/complex issues that will impact the business - Manage the team according to established programs and objectives - Implement, monitor, manage the quality of work - Contact, collect feedbac...