Trust & Safety Senior Specialist

Job description

Artsy's Trust & Safety team sits at the intersection of risk, operations, and commerce — responsible for protecting the integrity of every transaction and interaction on the platform. We're a small, high-ownership team. As a Trust & Safety, Senior Specialist you will own our most complex fraud, dispute, and verification cases, and be a key driver of the processes and improvements behind them. You'll carry your own caseload across fraud investigations, disputes, and chargebacks, and lead key projects that support broader company success. You'll drive quality and consistency across day-to-day case management, while helping maintain and improve team KPIs that reflect the efficiency of our operations and the experience of every user. This is an individual contributor role suited for someone who thrives at the intersection of hands-on investigation and driving broader improvements across Trust & Safety. What you’ll do: Address user issues related to security incidents, unauthorized account activity, and other suspicious events — acting as the senior point of contact for complex or escalated cases Monitor transaction and auction activities to identify and address potential fraud Resolve...