Key Account Manager

Job description

What we offer: The Key Account Manager serves as the single point of ownership for an assigned portfolio of existing commercial HVAC customers, with full accountability for retention, growth, and overall customer satisfaction. This role manages the complete customer experience—from service contract renewals and capital project sales to coordinating service delivery and resolving operational issues. The Key Account Manager acts as both trusted business advisor and internal advocate, ensuring seamless coordination between sales, service operations, and project execution teams. Success requires balancing revenue growth objectives with operational excellence and customer satisfaction. This role focuses exclusively on existing customer relationships; new customer acquisition is handled by a separate Business Development team. RESPONSIBILITIES: - Work-life balance. - Career advancement opportunities. - A great manager and/or team. - A compelling work culture. - A sense of purpose. - Develop relationships with assigned customers to increase revenue and profitability - Identify and pursue opportunities to upsell service contract expansions, equipment additions, capital replacements, new li...