Client Services Technician

Job description

This position provides Tier 2 and 3 technical support and device maintenance for the University and extended campus services, including service and support for personal computers, printing and scanning devices, and multifunctional devices. This position reports directly to the ITS Director of Client Services and Support. - Administration, management, and service of all computers devices on the UTM campus - Provide consulting and training for campus departments - Assist with the supervision of the configuration and installation team which includes managing and supervising personnel as well as spare parts and device inventory - Tier 2 and 3 technical service and support for OS configuration, software installations, hardware, etc. - Manage and maintain internal file servers for knowledge and data - Manage and maintain Mobile Device Management (MDM) Systems for university campus (JAMF, SCCM, Intune) - Research and test new, innovative technology for computers and copying, scanning, and printing solutions - Creating service and support documentation for the TSS knowledgebase - Provide Tier I support from time to time after major system changes or enhancements Minimum Qualifications: - A...