Customer Service - Billing & Collection - Customer Service Representative I - Utility Billing - Part Time

Job description

GENERAL DESCRIPTION: Under general supervision, the Customer Service Representative (CSR) performs a variety of customer service duties to answer and resolve water utility customer inquiries, concerns, and complaints. Work involves direct and indirect communication with external and internal customers through in-person meetings, phone calls, mail, email, service orders, and other mediums. Additionally, work includes processing orders, handling payments, generating bills, and completing reports. The CSR I focuses on cashiering and basic customer service functions in the lobby. Work is performed under general supervision within established policies and procedures. SUPERVISION EXERCISED: This position does not exercise direct supervision over other employees. IMPORTANT AND ESSENTIAL DUTIES: Communicate with walk-in customers, providing assistance with account inquiries, payments, and service requests. Receive payments and issue receipts for cash, check, credit card, and money order transactions. Validate balances and reconcile receipts and other financial data daily. Use utility billing software to assist customers with their account balances, water consumption, and initiation or term...