Customer Service Representative I

Job description

Headquartered in Indianapolis, Indiana, Monument Chemical serves the specialty chemicals industry – and produces a variety of solvents, intermediates, specialty fuels, and other specialty products, as well as offers industry-leading Custom Manufacturing services. At Monument, you’ll find careers in several engineering and skilled trades roles and disciplines. Working together like a family, our teams drive continual improvement in quality, cost, lead time, flexibility, and customer service. Whether you are a recent graduate or a seasoned professional, we offer a diverse range of opportunities where you will be challenged and encouraged to grow. The Customer Service Representative I serves as a primary point of contact for assigned customer accounts and supports day-to-day order fulfillment activities across sales, operations, logistics, and quality. This role is responsible for receiving and processing customer orders, coordinating shipment schedules, monitoring inventory movement, and ensuring timely, accurate communication regarding order status, product availability, and service concerns. The position helps maintain continuity of supply by partnering with internal teams on produ...