Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity: Join our Customer Transformation team and help clients radically improve their customer-facing operations. You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies. Your key responsibilities: - Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies. - Conduct business analysis including requirements gathering, prioritisation, and data analysis. - Facilitate workshops and engage with senior stakeholders to drive business outcomes. - Collaborate with cross-functional teams to deliver customer-centred technology solutions. - Support CRM and omnichannel transformation initiatives. - Design and optimise customer-facing business processes. Skills and attributes for Success: - Strong analytical and proble...