Field Technician

Job description

About Fluent Software Group & WSI Technologies Fluent Software Group is one of Valsoft Corporation’s operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most. We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth. About the Role: The Field Technician plays a critical role in delivering high-quality installations and technical support for WSI Technologies’ (a Valsoft/Fluent Software company's) suite of mission-critical recording solutions. This customer-facing role ensures systems perform reliably across enterprise, public safety, and government environments. You will lead onsite deployments, configure systems, troubleshoot complex issues, and maintain customer SLAs—directly contributing to customer satisfaction, operational efficiency, and overall business performance. Key Responsibilities: Installation & Configuration: - Perform onsite and remote installations of WSI solutions, including ser...