Quality Assurance Manager

Job description

The Quality Assurance Manager is responsible for planning, implementing and managing the Quality Assurance program to ensure full compliance with the Barry Callebaut Quality Management System (QMS), Global Food Safety Initiative (GFSI) standards and all customer and local regulatory requirements. The role cultivates a "Safety, Food Safety First and Quality Always" mindset aligned with GoForZero and continuously drives performance improvements through lean principles and people capability development. Responsibilities: Ensure compliance of Quality, Food Safety and Sanitation policies with QMS, GFSI, customer and regulatory requirements. Lead site food safety programs, including food safety plans, food defense and vulnerability assessments. Manage internal, customer, certification and regulatory audits; ensure effective corrective and preventive actions (CAPA). Oversee customer complaint resolution and root cause analysis (RCA) to drive continuous improvement. Supervise laboratory operations, QC processes and approve product batch releases. Maintain sanitation standards, document management systems and accurate product labeling. Develop and lead the QA team, manage issue resolution p...