Contact Centre Team Leader

Job description

What you'll bring to the team Contact Centre Team Leader Location: Alton Towers Resort, Staffordshire, ST10 4DB Contract Type: Seasonal, until November 2026 Hours: Full time, fully flexible any 5 days out of 7, shift times between 8am (earlies) and 10pm (lates) on a rotational basis, including weekends and bank holidays We are recruiting for a motivated and people-focused Contact Centre Team Leader to join our team at Alton Towers Resort! This is a fantastic opportunity to lead from the front, develop a high-performing team, and deliver exceptional guest experiences in a fast-paced and dynamic environment. As a Contact Centre Team Leader, you will be responsible for leading and supporting a team of Contact Centre Advisors, ensuring they consistently deliver excellent customer service while achieving performance and service targets. You will foster a positive and productive working environment, leading by example to motivate your team and addressing performance challenges in a constructive and supportive way. You will play a key role in developing your team through on-the-job coaching, structured training, and regular feedback. By monitoring performance and conducting reviews, you w...