MSP Level 1 Technician

Job description

Benefits: Summary: We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required. Responsibilities: Technical Support : Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently. System Maintenance : Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security. Incident Management : Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs). Client Communica...