Caesars Rewards Supervisor - Full Time (Harrah's LV)

Job description

T he Caesars Rewards Supervisor oversees Caesars Rewards Representatives to ensure all policies, procedures, and duties are properly followed. This role is responsible for training team members, maintaining consistency, and resolving customer conflicts using sound judgment and available resources. When not addressing supervisory tasks, the supervisor may also perform representative duties. Travel required Caesars Palace, Paris, Horseshoe, Cromwell, LINQ, Planet Hollywood, Harrah's, and Flamingo. Supervise and support Caesars Rewards Representatives, ensuring compliance with policies and procedures. Must be 21 years of age and able to obtain a Gaming Sheriff’s card. High School diploma or equivalent. Minimum of 1-year supervisory experience required Proficiency in PC skills and Microsoft applications; familiarity with CMS and WINet is a plus. - Coordinate and monitor promotional activities, confirming all rules are followed. - Communicate updates on new policies, procedures, and departmental standards (e.g., dress code, customer relations). - Train new team members and provide necessary codes and materials for onboarding. - Stay informed about hotel functions and amenities to assist...