Customer Success Manager

Job description

Job Title: Customer Success Manager Location: Remote, US (Denver, CO preferred) About Accuris: Accuris is the global leader in engineering intelligence, trusted by the world’s most innovative companies to accelerate design, reduce risk, and ensure supply chain resilience. Formed in 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet, Accuris brings together six decades of authority in engineering standards, technical content, and workflow technology. Role Overview: The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products. Qualifications: - Manage a portfolio of customer accounts, supporting their success throughout the lifecycle. - Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement. - Monitor customer health and proactively address risks or challenges. - Identify opportunities for growth and collabora...