Manager of People Operations

Job description

Role Overview The Manager of People Operations is responsible for how HR services are delivered and scaled across the organization. This role focuses on building reliable, efficient HR operations through process improvement, service delivery optimization, and technology enablement. This person is a hands-on operator who can identify where HR workflows break down, improve them, and build systems that allow the function to run consistently at scale. They will also support the implementation of automation and AI tools that improve how HR works. What You'll Do: Assess and improve HR workflows across the employee lifecycle to reduce friction, redundancy, and gaps Build and maintain a process improvement roadmap, including standardized workflows and documentation Define and track operational KPIs such as SLAs, cycle times, and error rates, and build dashboards that provide visibility into HR performance Lead root cause analysis for recurring HR issues and implement scalable, durable solutions Support the design and lead implementation of a tiered HR service delivery model, including self-service, shared services, and HRBP escalation Drive adoption of HRIS as the system of record and prim...