Director Global Account Management - US Based Remote

Job description

Director Account Management - Remote SUMMARY: Strategic individual responsible for the relationship management of all assigned accounts. Serve as catalyst to increase revenue opportunities for Cartus and facilitate improved relocation processes to meet Client and Cartus/Corporate strategies. Partner closely with CSD/CSM/AM to insure seamless delivery to clients and customers. Ultimate responsibility for retention, loyalty and top block client references, client survey results, scorecard, service level agreements, contract terms and employee coaching and development. RESPONSIBILITIES: Client Strategy: Director Account Management is responsible for developing/implementing account specific plans and strategies to achieve service, revenue, volume and profit goals. Enforce implementation and management of client policy, recommendations, benchmarking and customization as appropriate. Foster environment to educate management team on cross selling opportunities of Cartus products/services to generate increased revenue. Develop client proposals and presentations. Accountable for ensuring positive client survey results, scorecards and service level agreements Manage quarterly and annual clie...