Customer Success Lead

Job description

UrbanLogiq is a Community Intelligence Platform (CIP), a governed, multi-domain decision engine that helps city and regional governments understand how decisions ripple across community systems: safety, mobility, equity, economics, and risk. We compress government decision timelines from months to minutes. We work with transportation agencies, city planning departments, regional authorities, and state/provincial governments across North America. We are also beginning to work with large government-adjacent consulting and technology firms. Our platform is a governed data architecture, and delivers intelligence across domains that siloed tools can't connect. The Role: You will be building the Customer Success function at UrbanLogiq. You'll own the post-sale relationship for a portfolio of government clients, ensuring they realize value from the platform, renew and expand, and become reference accounts. This isn't a traditional CS role. You're not here to log tickets or send health score reports. You're here to understand what our clients are trying to decide, make sure they can make those decisions using UrbanLogiq, and surface expansion opportunities when their needs grow. Our implem...