Customer Support (Casual)

Job description

🌟 We’re Hiring: Customer Support, Casual 🌟 As a key player in the media industry, Streem’s support function operates around the clock - 24 hours a day, 7 days a week. We’re on the hunt for a new casual team member to join the Customer Support team! This role offers around 30 hours per week, with weekday shifts from 12pm–8pm, plus a Saturday evening shift from 4:30pm to midnight. This Customer Support role is ideal for individuals who have a passion for a career in the media and SaaS landscape, and enjoy creating outstanding experiences for our valued clients as a first point of contact and being responsible for various vital ‘behind the scenes’ activities. Who we are: At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story. Your day-to-day responsibilities: - Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform; - Supporting our Account Management team w...