Fund Accounting - Client Service (Vice President)

Job description

As a Fund Accounting Operations Service Delivery Manager, you will lead a Mutual Fund service team responsible for ensuring high-quality services across all mutual fund product offerings provided by Global Fund Services. In this role, you will partner closely with Technology, Operations, and Product teams to own the end-to-end delivery of Fund Accounting services to our clients. You will lead a team with a focus on client oversight, client change, and new business development. You will drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates, and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. You will also be accountable for building and maintaining a network of partners throughout the Commercial & Investment Bank's operational and service delivery organizations to promote client focus and drive overall service quality. Key Responsibilities: - Lead a team responsible for all client interactions for multiple key clients within Fund Accounting, building and maintaining stable relationships to support seamless escalation and key interactions. - Represent Fund Accounting...