EU Product Manager – Loyalty & Customer Experience

Job description

Job Description EU Product Manager – Loyalty & Customer Experience Overview: Be a key part of Circle K’s journey as we evolve and scale our global loyalty ecosystem and deliver meaningful, personalized customer experiences at every interaction. We are building a modern loyalty platform that connects customer data, digital experiences, CRM, and in-store moments to create seamless, value-driven engagement. This role is critical in shaping how we move from transactional interactions to long-term customer relationships that drive sustained growth. As a Product Manager, you will be accountable for delivering measurable value—improving customer engagement, increasing visit frequency, and driving incremental revenue—through thoughtfully designed loyalty experiences and capabilities. What You’ll Do: As a Product Manager within the Loyalty & Customer Experience team, you will be responsible not just for delivery, but for outcomes and impact . Own Value Delivery (Outcomes Over Output) Own clearly defined customer and business outcomes (e.g., new loyalty members, increased visit frequency, improved engagement, higher redemption, incremental revenue). Define success metrics upfront and ensure...