Senior IT Site Reliability Manager (f/m/x)

Job description

Your mission We are seeking a highly experienced Senior IT Site Reliability Manager to coordinate and continuously improve our IT operations while advancing Site Reliability Engineering (SRE) practices. This role is responsible for ensuring the high availability, reliability, and scalability of our internally developed front-end, back-end, and mobile application systems in a 24/7 environment. Key Responsibilities: - Lead and coordinate day-to-day IT operations and service delivery - Ensure maximum system availability, reliability, and performance across all platforms - Drive, evolve, and scale Site Reliability Engineering (SRE) practices, including monitoring, incident response, and automation - Own and improve 24/7 operational readiness, including on-call models and escalation processes - Collaborate closely with development teams in agile environments (e.g., SAFe) to enhance system resilience and scalability - Continuously identify and implement improvements based on incident analysis, KPIs, and operational insights - Align operations with ITIL processes (Critical Incident, Incident, Problem, Change Management) - Manage and optimize cloud-based infrastructure, primarily within AW...