Mental Health Customer Service Representative (Remote)

Job description

Overview The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. Responsibility: Responsible for coordinating testing services for patients by: - Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. - Working with healthcare providers to complete the required documentation and sample submission. - Confirming insurance eligibility and benefit levels. - Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. - Employee will be on the phone approximately 60-80% of the time. - Independently manage assigned work and meet production and quality metrics. - Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. - Identify issues and trends and collaborate with your team and leadership to develop best pract...