Rolex Liaison Manager, Seattle Rolex Boutique

Job description

Location: Seattle,Washington,United States JOB PROFILE: Job Title: Rolex Liaison Manager: Reports to: Store Director: Division: Retail: OVERVIEW: This key role serves as the in-store ambassador and operational leader for Rolex, ensuring the brand is exemplified in every client interaction, operational process, and team behavior. This role drives excellence in luxury hospitality, CRM utilization, demand management, and client development while acting as the key liaison between store leadership and Rolex corporate partners. The position is responsible for elevating brand standards, enforcing disciplined CRM practices tied to allocation strategy, coaching and motivating the team to embody Rolex expectations, and leveraging data-driven insights to identify high-potential clients and drive sustained demand. ESSENTIAL JOB RESPONSIBILITIES: The Rolex Way-Brand & Experience Leadership - Serve as the in-store Rolex brand ambassador, modeling and enforcing the highest standards of luxury hospitality, presentation, and professionalism. - Curate and continuously elevate the in-store and online client journey in alignment with Rolex expectations. - Establish and formalize the store’s hospitalit...