Helpdesk Engineer, Senior

Job description

Helpdesk Engineer, Senior The Opportunity: As a senior ITSM delivery lead and help desk administrator on our team, you’ll be integral to a rchitect ing , deploy ing , and operating complex delivery environments across various DoW clients . You'll e mbrace an existing help desk implementation, document processes and workflows, including escalation, and advis e on opportunities for efficiency change . Interface with key stakeholders and users , including internal delivery and engineering teams as well as cybersecurity professionals, to assure resilient data-centric delivery . You'll assist in designing and implementing custom policy to ensure positive control of delivery and access across hybrid environments, including edge solutions . You'll mentor the next set of storage engineers to help them grow into tomorrow’s data architects . Work with us and build the future of technology for the better. Join us. The world can’t wait. You Have: 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure (SOP) development Experience with identity systems such as Micr...