Customer Quality Engineer (CQE) - Early Career (Data & AI Focus)

Job description

About our group: As a Customer Quality Engineer (CQE) in the US Design Center, you will play a critical role in delivering excellent Total Customer Experience by managing customer quality across qualification, pilot, and sustaining phases. This is a customer‑facing CQE role supporting OEM, Cloud, and Channel customers. The role focuses on external‑facing quality analysis, customer communication, readiness documentation, and cross‑functional coordination, partnering closely with Design, Reliability, Factory Engineering, and Customer teams. In addition to core CQE responsibilities, this role emphasizes data‑driven decision making and responsible use of AI to improve speed, consistency, and insight in quality workflows. About the role - you will: Core Customer CQE Responsibilities: - Support customer qualification readiness and execution across Pilot and RTS phases, including execution tracking and status reporting. - Track and communicate qualification and field Failure Analysis (FA) status, priorities, and turnaround time with worldwide FA teams; maintain FA trackers and customer‑facing artifacts (data packages, summaries, status updates). - Lead and author customer corrective actio...