IT Support Specialist

Job description

Overview Position Summary: The IT Support Specialist provides frontline technical support for hardware, software, and network systems across the organization. This role supports end users both remotely and on-site, ensuring the reliability and performance of desktops, laptops, mobile devices, and peripheral equipment. Responsibilities include troubleshooting, system setup and maintenance, user account management, and documentation of support activities.The specialist works closely with other IT teams and vendors to resolve issues, supports security and compliance efforts (including HIPAA), and delivers user training on IT best practices. This position requires strong technical skills, effective communication, and a customer-focused mindset. Occasional travel and after-hours support are required. Responsibilities: Essential Responsibilities: - Provide first-line support for both hardware and software issues across a variety of devices, including desktops, laptops, phones, and peripherals.• Troubleshoot, diagnose, and resolve user issues related to computer systems, applications, and network connectivity, both remotely and in person.• Assist with the installation, configuration, and...