Member Representative

Job description

Benefits: Our Job Opening We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Some of your responsibilities will include: Customer Service/Front Desk Activities Member Accounts Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance - Employee discounts - Free uniforms - Opportunity for advancement - Paid time off - Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. - Respond to...