Operations Specialist II

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Loan Servicing Specialist II is responsible for moderate to complex tasks to support the loan operations group such as escrow processing, quoting payoffs, payment corrections, research, escalations, remediations, and customer service. Essential Functions/Responsibilities: Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job - Knowledge and utilization of a limited set of systems/technology - May be responsible for training new associates - Assists in providing guidance to other loan specialists - Adherence to operational controls, including compliance with all required regulations and policies - Knowledge base of loan fields and their impact in the loan servicing system - Participates in special projects - Assists in research for internal and external audits - Maintains and updates policies and procedures to reflect current process of job functions - Other moderate to complex duties including research and resolution - Call...