Guest Experience Supervisor

Job description

What you'll bring to the team Job Summary: The Guest Experience Supervisor brings the fun to life by leading the day‑to‑day magic on the front line. This role champions a safe, welcoming environment for both guests and team members, ensuring all operating procedures are followed with care, confidence, and consistency. Through real‑time coaching, thoughtful feedback, and hands‑on follow‑up, the Supervisor helps the team shine while keeping operations running smoothly. A key driver of unforgettable guest moments, the Supervisor sets the tone for world‑class service—balancing playful energy with operational excellence. They lead by example, working shoulder‑to‑shoulder with the team on the floor, inspiring collaboration, curiosity, and accountability throughout each day. The Guest Experience Supervisor also steps into Duty Manager responsibilities on some days, overseeing the full attraction and supporting all teams to ensure a seamless, joyful experience from opening to close. 🌟 What You’ll Be Doing (AKA Your Time to Shine) Show Your Enthusiasm - Adopt an enthusiastic, assertive, and passionate approach to customer care and inspire the team to bring a sense of play. Ensure the highes...