Shift lead (Miss J's Cafe)

Job description

Key Responsibilities: 1. Staff Supervision & Leadership: - Lead and motivate team members during your shift to ensure excellent service, efficiency, and productivity. - Assign tasks to staff members based on the needs of the cafe, ensuring the team works effectively together. - Provide support and guidance to staff, ensuring they follow cafe procedures and provide high-quality service. - Monitor staff performance, providing feedback and assistance to help improve skills and customer service. 2. Customer Service: - Ensure customers receive prompt, friendly, and professional service at all times. - Address customer concerns or complaints and resolve issues effectively and efficiently. - Maintain a clean, inviting environment for customers, ensuring their experience is positive from start to finish. - Lead by example in creating a customer-focused environment, ensuring customers' needs are met promptly. 3. Operations Management: - Oversee daily cafe operations to ensure smooth service, from opening to closing. - Ensure the cafe is well-stocked with necessary ingredients, supplies, and equipment throughout the shift. - Maintain inventory levels and help track stock to prevent shortages...