Service Centre Outbound Specialist

Job description

Company Description We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. Job Description: About the role: Location: onsite - Toronto, ON: Status: Fixed Term: Anticipated Start Date: June 22, 2026 Contract End Date: December 31st, 2026 Interviewing Timeline: June 4, 2026 to June 10, 2026 The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality. What you'll do: - Connect with clients through high-volume outbound outreach, using ph...