Debt Settlement (DSC) Process Manager

Job description

Description Bounce is hiring a Debt Settlement Process Manager to serve as the operational owner of our Debt Settlement Company (DSC) channel. This role will be responsible for ensuring seamless DSC partner relationships, end-to-end process excellence, staffing alignment, and performance accountability across one of Bounce's most strategically important recovery segments. Reporting to the General Manager, Recovery Operations, the Debt Settlement Process Manager will drive process improvement, manage DSC-specific workflows, oversee creditor partner engagement, and ensure our Resolution Expert teams are properly staffed, trained, and equipped to perform at a high level. This role is ideal for someone who thrives at the intersection of operations, analytics, and partner management — and who brings deep knowledge of the debt settlement landscape. About Us: Bounce is a fintech startup revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. With a team based in Tel Aviv and New York, we have been growing rapidly, supp...