Experience Strategist

Job description

Become a part of our caring community The Experience Strategist is an important contributor on the CenterWell Customer Experience (CWCX) Experience Strategy & Insights team. You will help translate customer signals into clear insights, priorities, and recommendations that inform decisions and experience improvement efforts. You will partner with Research Consulting Leads, VOC Insights, Analytics, Journey Transformation, and Departments. This partnership will help you summarize insights, apply experience frameworks, support prioritization, and ensure the Experience Strategist embeds customer perspectives in decision-making. You will focus on applying insights, structuring problems, and ensuring action. You will center on understanding what matters most, why it matters, and where we should act. Insights Synthesis & Application: - Support synthesis of VOC data, research findings, journey insights, operational metrics, and secondary research inputs into clear themes and possible effects. - You will translate customer and market signals into structured insights that help clarify what matters most, where experience gaps exist, and why they matter. - Create experience summaries, oppor...