Front Office Guest Service Agent/Night Auditor - Part Time

Job description

About us Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and large versatile conference and events spaces. Your day to day: When working Night Auditor shift you'll be responsible coordinating and overseeing all hotel operations during the hours of 11pm to 7am with the Night Manager on duty. Your principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function. Preparing daily reporting for hotel management, assist in reservations, room service orders and tend to any guest needs which in turn ensures they have a relaxing evening. - Check in and check out guests providing a seamless true hospitality experience - Responding promptly to guest requests and enquiries - Inputting and updating guest reservation profiles - Recognise and welcome back IHG memb...