Field Support Coordinator

Job description

About Us At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges. From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future. What the job involves: In this role, you are the first line of support in maintaining our equipment uptime and system performance. You will monitor our roadside environment, troubleshoot hardware/software issues, and escalate more complex problems as needed. Ensuring timely and effective support for remote field operations, using proprietary tools, industry standard ticketing systems, and clear communication to resolve incidents efficiently. Responsibilities: Reports directly to the Sr. Manager of Field Services Provide Tier 1 support for our endpoint devices Monitor the production, pilot and test fleets, responding to issues and client reported escalations. Create and manage ticket queues for quick resolution to issues. Monitor all automated alerts and report any iss...