Patient Experience Coordinator

Job description

Overview Under the direction of the System Director of Service Excellence, the Patient Experience Coordinator coordinate patient experience initiatives and services within the DCH Health System, including training, data analysis, and rounding. In this role, the Patient Experience Coordinator must uphold the highest ethical and moral standards, act in the best interest of DCH Health System, and fully support its mission, vision, and values. A thorough understanding of healthcare systems and the ability to interact with, collaborate with, and support a diverse workforce are essential. Responsibilities: Patient Experience: - Collaborates with department educators, managers, and team leads and supervisors to review and analyze patient feedback and experience scores, developing and delivering targeted coaching, training sessions and intervention to improve unit level scores. - Prepares and facilitates service excellence training sessions and workshops. - Researches industry trends and best practices to enhance patient experience strategies and ensure continuous improvement. - Review (critical) Px results with assigned leaders on quarterly basis based on departmental performance. - Devel...